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Now You Can Find or Warn about Unsafe Products Before a Recall

The U. S. Consumer Product Safety Commission (CPSC) has launched a new database and website, www.SaferProducts.gov, that allows parents to search for safety complaints about family products such as cribs, kids’ clothing, bicycles and toys.

The public can also report product safety problems, letting others know about potential harm long before an official recall occurs. The CPSC will review each report and will have five business days to transmit qualifying reports to the manufacturer.

For a video on how to submit a product safety complaint, visit www.cpsc.gov/safer/videos/cpsrmsreporting-vid.html

Manufacturers will have 10 business days to respond to such reports and can post comments. At the end of 10 days, if all requirements are met, both the report and the manufacturer’s comments will be posted on SaferProducts.gov. Reports lacking required information or containing information in determined to be inaccurate will not be published.

The first reports from consumers are expected to be posted in early April. In the meantime, the public can file reports on the site and search through product recalls.

This new database was mandated by Congress in the 2008 Consumer Product Safety Improvement Act after a wave of recalls, many of them regarding products manufactured in China.

"Through SaferProducts.gov consumers will have open access to product safety information that they have never seen before and the information will empower them to make safer choices," says CPSC chairman Inez Tenenbaum. "The ability for parents and consumers to search this database for incidents involving a product they already own or are thinking of purchasing will enable them to make independent decisions aimed at keeping their family safe."

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